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Healthlink Terms & Conditions for Agencies


  1. All users must register for Healthlink by filling in a Healthlink application form.
  2. Users will then be given a username, password and PIN along with an agency certificate.
  3. Users will be prompted to change password on first login.
  4. Each agency user is given their own login credentials.

Message Policy

  1. All messages in the agency account should be either read/exported/printed.
  2. Healthlink can not take responsibility for any message not processed in an agency account.
  3. By default all users within an agency have access to all patient results.
  4. The message history is only available for 3 months via the Search functionality.
  5. User profile changes can be requested via HealthlinkOnline application.


  1. Please keep individual passwords confidential.
  2. Do not share your login credentials with anyone .
  3. Only use Healthlink certificates with agency computers.
  4. Do not store all login details in the same location.
  5. A user session timeout is set up on the Healthlink application.  If there has been no user activity for 40 minutes, the session will expire.

Patient Confidentiality

  1. Our Data Protection policy outlines strict guidelines on emailing and faxing of patient identifiable information. Healthmail, secure email, should be used for sending any patient identifiable clinical information to Healthlink. Otherwise, a patient should not be identifiable in an email/fax or in any associated attachments.


  1. When a user leaves an agency, Healthlink should be contacted and the user account will be closed.
  2. If an agency stops using Healthlink, Healthlink should be contacted and the agency account will be closed.

Data Protection

  1. All agencies are required to sign the Healthlink Data Processing Agreement and send a copy to the Healthlink team.


  1. Support is provided Monday – Friday from 9am-5pm.
  2. Support is available by phone or email.
  3. Healthlink also provide a remote access service, enabling the Healthlink team to work on your machine. Real time access must be granted by the user in order for Healthlink to utilise this service.
  4. Healthlink support message integration into local Practice Management Systems via HealthlinkOnline or via web services through your local software. Healthlink will also support merging Healthlink messages into the patient file. Healthlink will provide this support to the best of their knowledge. For full support and training of your local system, please contact your provider.

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